Legal
Privacy Policy
This policy explains how your information is handled when you use this site and reserve a room.
Overview
VELVT operates a boutique venue of private gaming rooms and the booking pages on this website. We respect your privacy and collect only the information we need to hold your reservation and run the venue. This policy describes what we collect, why we collect it, and the choices you have.
Information we collect
When you send a reservation request or contact us, we may collect:
- Your name, so we can hold the room in your name.
- Your email address, so we can confirm the booking and reply to you.
- Reservation details you provide, such as the date, the room, and the number of guests.
- Basic technical data your browser sends automatically, such as general device and connection information, used to keep the site secure and working.
We do not ask for payment card numbers through this website, and we do not knowingly collect information from children.
How we use your information
- To review, confirm, and manage your reservation.
- To communicate with you about a booking you have made or requested.
- To operate, maintain, and protect the security of the site.
- To meet legal, accounting, or regulatory obligations where they apply.
We do not sell your personal information, and we do not use it for advertising by third parties.
Legal basis
Where such laws apply, we process your information to take steps at your request before entering into a booking, to pursue our legitimate interest in running the venue safely, and to comply with our legal obligations.
Sharing your information
We keep your information within the venue and share it only where it is necessary: with service providers who help us operate the site or the booking process under confidentiality obligations, or where the law requires disclosure. Any such providers may access your information only to perform tasks on our behalf.
Data retention
We keep reservation information only for as long as needed to serve you and to meet our record-keeping and legal obligations, after which it is deleted or anonymised.
Security
We take reasonable technical and organisational measures to protect the information you share against loss, misuse, and unauthorised access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Your rights
Depending on where you live, you may have the right to request access to the personal information we hold about you, to correct or delete it, or to object to or restrict certain processing. To make a request, contact us using the details provided when you booked, and we will respond in line with applicable law.
Cookies
This site uses a limited number of cookies and similar technologies. For details, see our Cookie Policy.
Changes to this policy
We may update this policy from time to time. The version published on this page is the one that applies to your use of the site.